Website Frequently Asked Questions
1. I get a blank/grey screen when attempting to view the performance chart for an index. What is causing this?
2. I am unable to log into the performance sections of the website because I do not remember my password. How do I retrieve my password?
3. I am getting a "cookies not supported" error message when using the website. How do I fix this?
4. The website is indicating that my login/e-mail address is already registered. I cannot register because of this. How do I fix this?
5. What browsers are currently supported by the mscibarra.com website?
1. I get a blank/grey screen when attempting to view the performance chart for an index. What is causing this?
The most likely cause of this is the Adobe Flash Player plug-in not being properly
installed. To download and install this plug-in, please consult your IT team or network
administrator.
2. I am unable to log into the performance sections of the website because I do not remember my password. How do I retrieve my password?
In the Account Login dialog, please enter in your registered email address.
Click on the 
button. This will instruct the system to send you a new, temporary
password via email. You will be requested to change your password upon logging in for
the first time with the temporary password.
3. I am getting a "cookies not supported" error message when using the website. How do I fix this?
The mscibarra.com website requires cookies to be handled in a certain way in order to
function properly. To fix this issue, we recommend that you follow these steps (for Internet Explorer):
2. Click on the Privacy tab
3. Click on Sites
4. In the Per Site Privacy Actions window, enter msci.com and click Allow
5. In the same window, enter mscibarra.com and click Allow
6. Click OK in the Per Site Privacy Actions window
7. Click OK in the Internet Options window
4. The website is indicating that my login/e-mail address is already registered. I cannot register because of this. How do I fix this?
You can either re-register using a different email address, or simply enter in your
current email address into the Account Login dialog, and then click on the button.
As the legitimate owner of the supplied email address, only you will have access to
the new, temporary password.
5. What browsers are currently supported by the mscibarra.com website?
For full compatibility, please use Internet Explorer 6 or above. At this time,
other browsers such as Mozilla (Firefox) or Safari may produce unintended results.
